Received a response within minutes saying they would reconcile the late payment towards the crossing and cancel the PCN. Data accuracy When I got home the fine was waiting for me so I emailed them to clarify what the situation was and if I needed to still pay the fine as I had paid the 2.50 before the fine was issued. EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. This is not fair! Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. I contacted the hire company who said I would need to contact Dartford crossing. Do you think I would win an appeal? Local residents put up with enough and should not be put out further by the crossing. Heading on holiday can be both exciting and stressful in equal measure, making it easy to forget banal chores such as paying for your trip over or under the Thames Here are some suggestions to help ensure you dont come home to a big fine. I will look into it to confirm the situation. Its very good of you Pete to put up this blog site, so that people can at least share their experience. I was expecting a lighter treatment, as per the words of a Dart Charge spokesperson, quote: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. They dont tell you in the letter you can pay 2.50 you need to know this. Open your iPhones reminders app it is standard on the handset2. Would you be willing to share more details about it? Is there anyway you can type in the reg number and it tells you if you missed a payment ect? Viewing 20 posts - 1 through 20 (of 20 total), So, forgot to pay my Dartford Dart Charge.. Yes, I fully agree with you Alan. Any driver hoping to make a note is therefore forced to do so whilst driving, which must surely amount to the commission of a motoring offence (driving without due care and attention). Of course I do. I drove over the crossing on April 6th this year. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. It is easy to forget, I live in Kent and dont use the crossing that much, Ill set up an account once I have my new car. In typical single speed style this year's world championship has been announced. Hello You can pay for the Dartford Crossing at certain shops. This will give you plenty of time to pay before you fly. Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. Too many people like you are being hounded for doing no more than the right thing. Two months later, they want 105 each way with a court demand with no warning (even though they still took the toll charge when I paid online), I am trying to fight it as I contested it but I feel helpless. I did call them to day trying to explain but they wanted the plate number when I dont have. I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, If youre driving to one the South Easts major airports such as Gatwick, Luton, or Stansted theres a good chance youll need to use the Dartford Crossing and its new charging system. .. so Im delighted and offer to pay. so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! I would try now and wait and see. vorrei essere ricontattato per mail I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. Although my number plate seemed to have been correctly detected. If you wish for tourists to come and enjoy your country get rid of revenue fleecing schemes like this Rest Assured I will be passing on to everyone I know how despicable your countrys toll system is However, there was another letter with the penalty notice that stated if I pay within the next 2 weeks i can just pay the original 2.50 crossing fee that I offered to do 3 days after the offence. The Caura app is the easiest and fastest way to pay the Dart charge. Dont get scammed: Just like services such as buying road tax and applying for passports, the new Dart Charge payment system as it is officially known is likely to be targeted by scammers with copycat websites. You should have a good chance of success. This led me to the conclusion, that I needed to pay a charge for using the crossing. I see no other reason then a money making scam for using it to make more money in fines. Surely, they cant accept the payment and still issue a fine? Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. (6) where are the payzone retail outlets in my area. Webemail your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK: +44 (0) 300 300 0120 Textphone: 18001 0300 300 or at least set up a payment point at the eurotunnel and ferry stations. Hoping that I can appeal this. As a foreigner who occasionally visits the UK i wasnt even aware of the new toll system until i was coincidentally tipped off right before my next visit. However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. It would also enable you to obtain payments from foreign drivers who I imagine simply do not pay anything at present. Do you guys have any idea what kind of fine I'm looking at? You probably know this number by heart, but just in case, here are the contact details youll need: If you do it again, or youve done it would they have put the fee on hold because of the major accident? The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. Dont know if that helps, and you may not want the stress involved. I have only just remembered that I didnt pay for a double crossing 19 days ago. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. Its this confusion that is costing motorists cash and helping unofficial websites profit from desperate motorists attempting to beat the payment deadline without the correct information readily available. They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. British citizens are shocked, the foreigners visiting are dismayed by our practice. Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. again an easy way of getting money out of the driving public. they hadnt sent the penalty letter for the return journey or the other journey i made in July. Is the Dart Charge online If you are currently exempt from paying the charge, that will still be the case. Three points: We paid both fines and we have receipts. The long and short of this is, however, that the system signage is not fit for purpose. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. I too have just received a penalty notice for a journey I had paid for, as I returned a few days later can I expect a second penalty notice? The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. I came through the crossing; no idea about how/where or indeed if I have to pay. Exp. They must be making a lot of cash from the new booth-free toll system. It is often without any intention cause any inconvenience to anyone. I have tried to pay now but the DVLA site thinks my Ford is a Nissan. Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. I was extremely shocked about this, is there anything I can do to avoid paying or being charged as I did not want to use the bridge or tunnel and the time on the cameras can prove I went straight over and back without stopping? I am just within the 14 days and this is the first time I have used the tunnel. but their response will be within 40 and 50 days so I really dont know what to do now. Why wont they let honest people pay and make it right? Its three weeks ago now and Im still dealing with it, and I dont expect it to go away any time soon. I have to pay the further 70 or 114.28 Swiss Francs by the 3rd of October, so I have a little time. Re-roll whole conversation and stale mate. Please send it straight away. WebIf you forget to pay on time, youll get a 70 fine, which reduces to 35 if paid within a fortnight although if you fail to pay within 28 days, it goes up to 105. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. We subsequently received two penalty charges. Disabled badge holders are exempt from the Dartford Crossing charge. If there was a way of auto generating a reminder that would be a great help. I had no idea. He called me to ask me to pay, I put his registration in and it was confirmed the make, model and colour of his vehicle. This whole set up is a total farce and I feel sorry for any visiting tourists who get caught out by this. I have just received a penalty notice dated 24/09/2015 for a non payment of a crossing on the 14/05/15. Anyway, I was informed that a PCN will be sent to hire company and then they have to make a representation to DC so they can issue a PCN to meso far so good.but I have found out that hire company incorrectly noted my address from my ID CARD! I would love to see how much interest that generates and how they get around the book-keeping for such an outrageous practice. I remembered to pay at 2 minutes past midnight Aaagh! Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? TLDR: Forgot To Pay The Dart Charge The Dart Charge applies during the times of 6am to 10pm. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. Thank you for your thoughts. If you fail to pay them, they add a little on but nowhere near as much as the Crossing. I was also caught by this extortion system. Its the best option in your situation. After this I completely forgot about not paying, I have just remembered. Also, check the terms and conditions from the van hire company, the 30 charge seems excessive. It seems, that I will soon receive notification of a large penalty for crossing and not paying on time. when I passed there, coming from the North, I remember we found the tollbooths open, and I was tranquil about. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. Sorry to hear that. I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. He lives up in the north and doesnt have an internet connection, just like 30% of the population in the north. I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. Maybe Ive just been lucky but worth trying! Your site is very helpful, so many thanks. Dartford Crossing payment and Dart Charge guide | Carbuyer The signs really need improving. I was not prepared to make this payment as I have no need to make the crossing again. You must pay it within 28 days. (7) I just forgot. Thanks everyone, called and spoke to a lovely man who was very helpful. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? How did you take it to an independent tribunal? This will be sent to the address your vehicle is registered to. The consent submitted will only be used for data processing originating from this website. Put your PCN number and vehicle reg in on the next page etc. However this morning I received another letter for the return journey on the 24.5.15 now demanding 35. The Print+ membership where Singletrack magazine drops through your door, plus full digital access, is normally 45, now only 22.50 with the code. 5. We are running at optimum capacity. It is still free to use the crossing 22:00 to 06:00. I put it down to road works being carried out at that time. It seems ridiculous you can be fining people nearly 5 months after the offence. The power to issue a penalty charge notice is a discretionary one the regulations state that the authority may issue a penalty charge notice (my emphasis). So where does the money go from collecting these extortionate fines? They are a business and they are making huge amounts of money because we the drivers make the odd, honest mistake. Register for free and Dartsave will pay the toll for you, then send an email reminding you to reimburse them within seven days. Remember to set it when you book your parking with APH.com, 1. She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. London Fire and Emergency Planning Authority. click on Start Now button We are pushing to get better signage on the motorway, too. 42 is a lot for any hire car firm. I explained I had forgotten to pay for two crossing at the weekend and the operator on twitter advised A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. Last year I went through but forgot to pay within the 24hr period. I have just returned home to find a fine for when I crossed on 17/04/2015 Now I see how they make easy profit. WebI rented a car on turo and drove through the Dartford crossing and carelessly forgot to pay the dart charge. I confirm that I have not. Hi here is what I put in the feature. A good thru date of 10 days At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. Fingers crossed.. Contact Us - Dart Charge - GOV.UK YOU REALLY NEED CLEAR SIGNAGE 10 MILES OUT ON BOTH SIDES The only reason we noticed coming back was there were no tolls to pay !! ARGHHH IT IS SO INFURIATING. Im beginning to suspect I might have had the discretionary offer in the past, hence why not getting it this time. First one they let you off and you pay over the phone. Make it easy for people please. You can then do the same for your home address to cover the homeward trip. I used the crossing once, got a penalty notice, paid by computer, got a receipt. Please, I need your help. Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. Win, win for them. But on 20 July they posted me penalty charge notice, with no mention of a 14-day period! Now there is no way for me to avoid the penalty! Forgot to pay This shows there is something fishy going on inside the department or the management of Dartford crossing charge. First time users of the crossing are given no advanced warning of fact that the toll crossing does not have any toll booth of any sort. Both crossing took place during the daytime. As a foreigner we were not informed about the charge. Whats a PCN worth now? I hope that i do not receive a penalty. Very poor signage and lack of information for those who are crossing for the first time. There is a further difficulty. Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. Every think else on your website but !! You are not alone and as a whole batch of fines are going out at the moment, you wont be alone. We all should back up if anyone files a case against them. I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. There are no contact details on the charge certificate. I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. Can Dart Charge issue a penalty charge notice despite having been deemed to have accepted the slightly late payment of the road user charge? 08/09/2018 12:30. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. but it really was not my fault that I received the notification so in late. I have driven through Dartford crossing yesterday, but I forgot to pay. Seems like robbery to me. Work for DART do you, George? I get hit in the opposite way, I only ever use the crossing when I drive down to Kent for a boozy weekend with friends. When my other half spoke to the Dartford tunnel team they assured him that next time it would automatically be taken out of his bank account. Sorry to hear about the problems. And is there any chance to claim that I did not get the first original letter where I was able to pay only for crossing in 14 days ? Im getting very annoyed as it is proving impossible to prepay for a crossing..Terry. When I told your call taker that I was unhappy about the internet capacity and that the site was rubbish and I was now having to pay a fortune on calls, I was abruptly interrupted and told, no its not. Hello Yes, this is true and we agree. As somebody else has commented, the whole system seems designed to trick you into having to pay an extortionate charge. So I pay in advance, then inevitably cross the bridge late/early when the charge isnt in force. [1] https://www.dartford-crossing-charge.service.gov.uk/PcnPayment/SearchMultiplePCN, [2] https://www.dartford-crossing-charge.service.gov.uk/MakeRepresentation/MakeRepresentation, Pay your Heathrow drop off PCN in 2 steps. The charge can be paid online, by phone, or at a retail location. I have just got back from holiday today and have paid the two way toll charge of 5. It is not right that I have to pay more because of mail delay. I suppose this is all part of our motorhome fun! DART.org - Dallas Area Rapid Transit This is the sort of initiative that makes people feel that authorities are working against them rather than providing them with a service and supporting them. Not to mention, the traffic that still exists at the toll northbound, they make you wait and then they make you pay for it. I would appreciate your help. I am from Germany. The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. What should I do? There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. the hire vehicle company also charging me 35.0 for each incident. However, the website is not clear if it has taken payment with relation to last nights crossing. I checked my account the next evening to see Id been charged for my return journey but not the original one. East Midlands Airport Meet & Greet Parking, Click here for further information on starting your appeal to the independent adjudicator, https://www.gov.uk/pay-dartford-crossing-charge, UK Airports Relax Hand Luggage Rules, No More Need for Tiny Toiletries, Get free drinking water at airports and beat the after-security price hikes where to fill up your bottles revealed, Bristol Airport Drop-off & Pick Up Charges, https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal, CustomerService@dartford-crossing-charge.service.gov.uk, http://www.bbc.co.uk/news/uk-england-30633955.
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